Return Policy
If you change your mind with your purchase, you may request for a full refund within 30 days of delivery. Returns of opened packages are not allowed. All returned items must be in their original condition with all labels and tags intact.
You can send us your return request via Phone, WhatsApp, Email or our Contact Form. Please indicate your order number and phone number in your request.
Once we have confirmed your refund request, our courier will contact you directly to schedule a pick up of the item/s from your delivery address in the next 1-2 working days.
Upon receiving the returned item/s on our end, you will receive the refund via your original mode of payment within 7 working days.
Cancellation
You may cancel your order anytime before the it is shipped.
You will receive the refund via your original mode of payment within 7 working days.
Shipping Policy
For any order placed before 4pm, it will be scheduled for delivery on the next working day between 9am and 10pm.
For any order placed after 4pm, it will be scheduled for delivery the day after the next working day.
Delivery Policy
If 2 attempts of re-delivery fail, you will be charged SGD3.5 for next working day delivery between 9am and 10pm, or SGD5 for next working day time slot delivery.
We do not offer international delivery currently.
We are unable to make deliveries to a few restricted areas and restricted postal codes in Singapore.
Tracking Your Order
Once your order status is confirmed, tracking details will be sent via email, SMS or WhatsApp.
BUY NOW, PAY LATER. 3/4 x Monthly Payment, 0% Interest.
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What you pay today
$0if you chooose to pay next month
$25*if you chooose to pay in 4 interest-free installments
Here’s how it works:
1. Pick your preferred items and proceed to checkout.
2. Select Grab as your payment method.
3. Enjoy interest-free instalment / deferred payment plans when you checkout on Grab.
*Assuming a total checkout price of $100
- The BH51M NEO is the new flagship model from LIVALL and brings with it all the existing features of its multi-award-winning predecessor, the BH51M, in addition to two new standout features for maximum visibility: front-facing bright LED’s and automatic brake warning lights. This helmet is simple-to-use and comfortable, packed full of genuinely useful smart features; it’s perfect for the commuter or leisure cyclist.
- Bright front and back LED lights to make you more visible from all directions. An exclusive feature to the Neo range. Brake warning lights are activated when the built-in gravity acceleration sensor detects a significant deceleration, the front, and rear lights will be enhanced for 3 seconds to draw attention from surrounding traffic. An exclusive feature to the Neo range.
- Fall detection alert means in the event of an accident, the emergency system will kick in automatically and send your GPS location to your emergency contacts via SMS message. Hands-free operation so you can just concentrate on the road ahead. Voice navigation allows you to keep your eyes on the road; listen to GPS directions via the built-in speakers and your connected smartphone.
- Stereo speakers – Quality music, audiobook, and podcast playback is delivered through Bluetooth stereo speakers strategically placed above the ears, allowing you to stay alert to surrounding traffic. One-click to answer phone calls using the remote control; enjoy the clear sound with the wind-proof microphone. Indicator signals allow you to alert traffic of your turning direction to enhance your visibility. Smart lighting means the lights can be set to come on automatically in dark conditions, perfect if your commute starts out in good light but ends in darkness.
- The anti-lost alarm is activated when the helmet is connected to your phone and the distance between helmet and phone exceeds 15m, both the helmet and phone will alarm. Auto-off ensures maximum battery longevity, turning off automatically when the helmet is disconnected from the phone and not operated within 15 minutes.
- SOS alarm can be activated if you are in distress by simply pressing the red button on the remote for 5 seconds. Your emergency contacts will receive an alert SMS message with your GPS location. Walkie-Talkie allows you to easily communicate with your fellow cyclists when riding in a group. Compatible with Strava, iHealth, and Siri through the LIVALL App.
- 1 Year Local Warranty.
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