Return Policy
If you change your mind with your purchase, you may request for a full refund within 30 days of delivery. Returns of opened packages are not allowed. All returned items must be in their original condition with all labels and tags intact.
You can send us your return request via Phone, WhatsApp, Email or our Contact Form. Please indicate your order number and phone number in your request.
Once we have confirmed your refund request, our courier will contact you directly to schedule a pick up of the item/s from your delivery address in the next 1-2 working days.
Upon receiving the returned item/s on our end, you will receive the refund via your original mode of payment within 7 working days.
Cancellation
You may cancel your order anytime before the it is shipped.
You will receive the refund via your original mode of payment within 7 working days.
Shipping Policy
For any order placed before 4pm, it will be scheduled for delivery on the next working day between 9am and 10pm.
For any order placed after 4pm, it will be scheduled for delivery the day after the next working day.
Delivery Policy
If 2 attempts of re-delivery fail, you will be charged SGD3.5 for next working day delivery between 9am and 10pm, or SGD5 for next working day time slot delivery.
We do not offer international delivery currently.
We are unable to make deliveries to a few restricted areas and restricted postal codes in Singapore.
Tracking Your Order
Once your order status is confirmed, tracking details will be sent via email, SMS or WhatsApp.
- Gutsy: We believe in windows, not walls. We gave ear (1) transparent veneers to highlight and celebrate the craftsmanship underneath, and reveal the raw beauty of our technology.
- Cloud-Like: Weighing in at just 4.7g, each earbud offers supreme comfort with pressure-relieving vents, ergonomic design, and three liquid silicone tips to customize your fit. You might forget you’re wearing them, and that’s the point.
- Pure Sound, Precisely Tuned: We’ve cleared the way for superb sound, voice, and connectivity. An 11.6mm dynamic driver and spacious air chamber provide advanced bass, mid, and treble performance. All tuned by the audiophiles at teenage engineering.
- Sound Of Silence: When you want peace and quiet, switch on active noise cancellation to capture and cancel unwanted background noise. Great for airplanes or at the office. When you want to let the world back in, transparent mode brings your surrounding noise back with just the touch of a button.
- Raw Power, No Strings Attached: Get 5 hours of listening time with the earbuds and 34 hours with the case. The compact, elegantly-engineered power case charges wirelessly and charges your earbuds fast.
- Let’s Be Clear: Nothing ear (1) uses Clear Voice Technology and three high-definition mics to make sure you come through sounding like you. As you speak, advanced algorithms reference a million voice and sound combinations (even winds up to 40 km/h) to isolate and amplify your voice for remarkable accuracy.
- Big Workouts. No Sweat: Each earbud features a composite mesh design for improved sweat and water resistance with an IPX4 rating.
- Make It Yours: Customise equalizers, gestures, 'Find My Earbud' feature, and more with our app, available on iOS and Android.
- Pair And Play: Pair instantly with Google Fast Pair compatible devices. Just open the case, hit pair, and enjoy.
- Clear Voice: 3 High Definition Microphones.
- AI-Powered Environmental Noise Cancellation.
- 1 Year Local Warranty.